This Privacy Policy describes how GCC Cars (“GCC Cars”, “we”, “us”) collects, uses, shares, and protects information when you use gcccars.com and related services (the “Platform”). It applies to buyers, sellers, and visitors alike. Our Terms of Service also apply to your use of the Platform.
1. Information we collect
Account information. When you create an account, we collect your name, email address, and either a password or a phone number used for magic-link or one-time-code sign-in. Business accounts additionally provide company details such as trade license information, business address, and branch locations.
Listings and profile content. Vehicle details, photos, pricing, descriptions, seller profile information (logo, tagline, categories, opening hours), and reviews you post.
Communications. Messages sent through our in-platform chat between buyers and sellers, and any correspondence you have with our support team over email, phone, or WhatsApp.
Search and usage data. Searches you run, filters you apply, cars and sellers you view or save, and general interaction with the Platform. We use a session identifier and a visitor identifier (via cookies) to keep your session signed in and to understand how the Platform is used.
Transaction data. If you purchase a seller package or promotion, we (or our payment processor, on our behalf) collect billing details and a record of the purchase, entitlement, and tax applied. We do not store full payment card numbers ourselves.
Device and log data. IP address, browser type, device identifiers, language preference (English or Arabic), and pages visited, collected automatically when you use the Platform.
2. How we use information
- To operate the Platform: create and secure your account, show and rank listings, run search, and enable messaging between buyers and sellers;
- To process seller purchases, entitlements, promotions, and applicable tax;
- To communicate with you: transactional emails and notifications, magic-link and verification codes, and responses to support requests;
- To keep the Platform safe: detect and prevent fraud, abuse, fake listings, and violations of our Terms;
- To improve the Platform: understand usage patterns, measure performance, and develop new features;
- To comply with legal obligations, including tax, consumer-protection, and record-keeping requirements in the jurisdictions we operate in.
3. Cookies and similar technologies
We use cookies to keep you signed in (session and refresh tokens), remember your language preference, and understand how the Platform is used (session and visitor identifiers). Essential cookies are required for the Platform to function and can’t be turned off without affecting your ability to use it. You can control or delete non-essential cookies through your browser settings.
4. Who we share information with
- Other users. Your seller profile, listings, and reviews are public. If you message a seller or buyer, they can see the content of that conversation and the contact details you choose to share within it.
- Service providers. Hosting and media storage, payment processing, email and WhatsApp delivery, and analytics providers, who process data on our behalf and only for the purposes we specify.
- Legal and safety. Authorities or third parties where we’re required to by law, or where we reasonably believe it’s necessary to protect the rights, safety, or property of GCC Cars, our users, or the public.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy continuing to apply to your information.
We do not sell your personal information.
5. Data retention
We keep account, listing, and transaction data for as long as your account is active and for a reasonable period after, to meet legal, tax, and dispute-resolution obligations. Messages are retained to support safety and customer service purposes. You can request deletion of your account as described in Section 7.
6. Data security
We use technical and organizational measures — including encrypted connections, access controls, and httpOnly authentication cookies — to protect your information. No system is completely secure, and we can’t guarantee absolute security, but we work to protect your data and to respond quickly if something goes wrong.
7. Your choices and rights
- Access, update, or correct your account and profile information from your account settings;
- Request a copy of the personal information we hold about you;
- Request deletion of your account and associated personal information, subject to information we’re required to retain by law;
- Opt out of non-essential marketing communications via the unsubscribe link in those emails;
- Choose your preferred language (English or Arabic) for the Platform.
To exercise any of these, contact us at hello@gcccars.com or through our Support page. We may need to verify your identity before acting on a request.
8. Children
The Platform is not directed to anyone under 18, and we don’t knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we’ll take steps to remove it.
9. International transfers
We operate primarily in the UAE and the wider GCC, and may use service providers located in other countries to host data or provide the services described above. Where information is transferred internationally, we take steps to ensure it receives an appropriate level of protection.
10. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we’ll post the updated Policy on this page and update the effective date above. We encourage you to review this Policy periodically.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at hello@gcccars.com, by phone at +971 54 597 1752, or via our Support page.